Returns, Exchange and Refund Policy

We will gladly accept your return of UNUSED merchandise within 30 days from the shipping date.

Exchanges for the same style are always free. Please note that exchange orders are canceled if returns are not received within 21 days.

Please Note

A return shipping charge will be deducted from your refund.

Please allow two weeks for your return to be processed. You will receive an email to confirm a successful return. A credit should appear on your credit card, or original method of payment, within two billing cycles. Please note: A return shipping charge will be deducted from your refund.

Please keep a copy of the return/exchange documentation for tracking purposes.

DAMAGED OR DEFECTIVE PRODUCT

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.

Definition of a defective product:

A Defective Product is an imperfection in a product that has a manufacturing or design defect.

Examples of what is not considered defective:

Worn stitching, worn soles or frayed webbing due to normal wear;

Damage that is a result from misuse, normal wear and tear or damage occurred during storage;

Broken or damaged laces, lace retention devices and worn soles

Product acquired from aftermarket sources such as online; auction sites, liquidators, consignment shops, private sellers and salesman samples;

Improper fit. Fit is the responsibility of the owner and should be assured within return window;

Comfort issues.